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| - I have never posted a review on yelp before, and as the daughter of a stylist, I am usually very supportive of those in the beauty industry. I should also note that I did not actually experience a facial by Delma. I am writing this for people who purchase a groupon from her for a facial. I had purchased a groupon in November, and realized too late that it expired on February 3. I called this morning (feb. 7, four days after the expiration) and left a message simply politely asking what my options were. I have never used groupon so I thought, why not go straight to the source to clairify the situation. I saw that Delma was still running a new groupon deal for the exact same price. I would be a new client, having never been to her before. I was wondering, since the deal is still running, if there was anyway she could extend my expired groupon, or how any of that worked. I must say, she returned my call, quite promptly, and left two messages. She was very on top of that. Unfortunately, she isn't able to extend (or unwilling i honestly don't know which) my groupon price for a facial. I can understand and respect that. Even though it only expired 4 days ago. And it is a deal she is still running. What I cannot respect was her tone of voice, and her rudeness in her messages. This is where she lost all potential for a new, returning client. She left me two messages, and in a condicending, aggressive tone of voice, explained to me that because my groupon expired, I can't just "buy a new one, those are for NEW clients only." (Hello, I AM a new client, I have never been there before, or used the expired groupon) and she also explained that I could buy another but only use is as a gift. My other option is to book my facial, and use my $27 groupon as a credit. The facial is $55 dollars, so I would have to pay $28 dollars more to her (more than the amount of the original groupon). Now, I am a reasonable person. I can understand her dilemma, and yes, my groupon was expired. I can respect that. What I can't understand was her tone. She seemed completely annoyed by my stupidity for not better knowing how groupon worked. She said serveral times, I needed to go to the groupon site because it said all of this there. She made me feel like I wasted her time. I was simply trying to build a repore with her (moot point evidently). I also would like to say, that while I respect deadlines and expiration dates, she could have worked with me a bit on this. Making me pay full price, while she still has the promotion going on? I am a new client, so it's not like I would be taking advantage of her offers. I would have been happy with a few dollars off, not even the full groupon price. Needless to say, I have zero interest in calling her back. She honestly kind of scared me with her tone. Not someone I want in charge of a relaxing spa facial treatment. I would rather throw my $27 credit away than give her one more penny. I know this may sound harsh, but honestly, how would you feel? I just was so turned off by the experience, and I wanted to let others know before they purchased. Also, I am sure she gives amazing facials, but that is something I have no interest in now. I just don't think I would ever feel comfortable being a client. Not after this. Best of luck, and hopefully she and others can take something positive from this post and see that maybe paying attention expiration dates (on the clients side) and better customer service (on her side) might be something to improve on.
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