Do not make an appointment. Even if there are only 3 other customers in the store you will wait at least 15 minutes. Do not expect any friendliness. The receptionist answers the phone by just saying "hello" and your nail tech will not ask you what your preferences are or even give you a welcoming greeting. Do expect for your nail polish to not dry because all of the polishes are old and when you drive out of your way to go get it fixed your nail tech, who you already tipped, will say its your fault because you were reading magazines. Horrible experience