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  • What is going on with the new ownership? We're so disappointed with the food quality and service from owner and manager. We had a large group and called ahead to see if they could accommodate 6 adults and 7 kids. They said yes, they could put tables together. They put 2 tables together and packed in 13 chairs with no elbow room. The chairs were right next to each other. Right away the manager told us we could not move a chair to the head of the table because it would block the flow. Thankfully a long term employee used common sense and found a different configuration. There was a long wait for drinks, but with a large group that's not unheard of. Two of the 6 of us ordering beers received the wrong ones. I asked for Bubbles and received Kentucky Bourbon. The manager assured me I ordered Kentucky Bourbon. Nope, he made a mistake. He also argued with another member of our party who received the wrong beer. The food was delivered at staggered intervals of a couple orders at a time. Again, large group, I get it. But a gap of 15 minutes from first to last meal is too long. My hot sandwich and fries were served on a cold plate. Not room temperature; cold. I pointed it out immediately before the server left the table and asked for a redo. He brought it back 10 minutes later on a room temperature plate. It was the same food, I could tell from the broken, dry bun. So of course my food was cold. The burgers lacked seasoning, the fish and chips were so soggy. The wings weren't crisp. It's a huge departure from the old Kepner's, and not in a good way. Big disappointment for food and service. They still have a good selection of beer, and I hope they've kept long term employees. This had been our Sunday place to watch football but we haven't returned since the season ended.
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