I purchased a home package when I moved to Vegas in April...and they delivered it to my home in VEGAS...6 months later my lamps stopped working. I took them back to the store in VEGAS where I purchased them. I was told that the new lamps would arrive in a week...Two weeks passed, no lamps. I called them today...my lamps are in PA where I moved from...NOT VEGAS...They are acting like its my fault...UGH! Its Thanksgiving week and I will have no lamps in the living room...UGH!! Can't pick up new lamps at the store...have to have a dark home on the holiday...UGH! they have officially lost me as a customer.