Comfortable bed, modern, clean, and efficient front desk. Overall a positive experience.
Negatives: shuttle system. This is my second time coming to Madison and staying here. At the airport, there are shuttles for every other hotel. I swear I saw five holiday inn shuttles before I saw a Sheraton. When I called, I was told it would be 25 min and that she was sorry, but it was because they had lots of guests staying. She was polite about it and thanked me for my understanding. Not a huge deal, but it seemed like other hotels were sending shuttles more frequently.
Also, the lighting in the room is very dim. Lots of lamps spaced far apart. It also takes too long to find a channel on the TV. The system is slow and cumbersome, particularly if you are channel surfing.
Minor quibbles aside, a nice place to stay that offers a free shuttle to the downtown area until around 11 pm.