I've had several pedicures done at this salon and my overall experiences have been positive. I love the massaging chairs. I could sit in them for hours. The only reason I give it 4 stars is because the quality is inconsistent. I had one pedicurist who rubbed my heel to where it bled. Another time, I had to wait 30 minutes, even though I had called ahead for an appointment. But most times, they operate efficiently and the pedicurists are very good.