I just finished reading the rest of the reviews and this is my take:
Yes, the budtenders are hit or miss. But then again so are almost all salesmen. They do try to lead you to the right strain but they don't always acknowledge issues such as poor trimming. And yes, per their stated policies they do not test their facilities for mold more than the mandatory one time per month. That to me is disturbing. They also use quite a few additives to prevent mold and maintain smells and freshness. I much prefer Monarch in Scottsdale or Swell in Phoenix on 41st.