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| - I am going to have to agree with Christophe P's summary of "almost, but not quite". It looks great. Cute stylish colorful decor, looks totally boutique-y. The staff have been pleasant enough but I did run into trouble when I needed more K-Cups for my room. The front desk seemed a little irritated by the request and then housekeeping brought me cups, literally. When he understood my request he brought me exactly what I needed so fair enough. Location is central but just out of the middle of things which could go either way just depending on who you are - I appreciated the quiet of being just left of the dial. I loved the shower - especially the shower head, i felt like I was in a waterfall, but sometimes I do prefer an epsom salt soak in a tub, especially when standing on my feet all day at a trade show. The towels were awesome, so much so that I tried to see who made them but they just said "exclusive". I had room service my 1st day, but nothing the 2nd day. Didn't specifically request it either day so I'm OK with that, but it was random. Remote to the TV was missing, never found. I connected to the WiFi but was not aware of any charges associated with that so I guess I'll have to look into it. The elevators were hit or miss. 2 worked while I was there, not all 4...and they were slow. The parking situation actually became a problem for me because I checked in during Beyonce's visit to the city. People going to her concert took all of the parking spots and it took me about 40 minutes to check in because of the line. All in all not a terrible place to stay and I am pretty sure the rates were very reasonable. Just little things - details that you would expect a place touting "world class" to have nailed down by now. My impression is that they are not keeping enough staff on hand to take care of all of this stuff or they are not paying the kind of money they need for staff that is trained enough to go that extra mile... Could be great though, with a little more attention to detail.
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