rev:text
| - I used to go to Cracker Barrel restaurants on the east coast all the time but have not been impressed at this new location in Las Vegas. The nice thing about these restaurants is how quiet and "grandmas kitchen" the atmosphere is, even if they are fairly busy. Well this location is always so absolutely PACKED with rude city people the atmosphere absolutely ruins it. We went once a few months after it opened and heard nothing but screaming kids, people shouting to talk over each other, servers who were RUNNING and miserable like your average denny's or ihop during sunday breakfast. It lost the atmosphere needed for the type of restaurant it was designed to be. Cracker Barrel was not designed for a city like Las Vegas.
The final straw that broke the camel's back is we attempted to go recently and give it one more shot only to learn that after how many decades they have REMOVED the only turkey sandwich they ever had from their menu. That is right people....a generic American chain restaurant no longer serves a turkey or club sandwich. I was absolutely floored at this. Meanwhile they have THREE different versions of fried chicken sandwiches (gross!). I was shocked and promptly left since both myself and the person I dine with are very very picky eaters and it is the ONLY thing we ever ate from their menu. Can anyone name a generic chain, low end American restaurant that doesn't have some sort of turkey/club sandwich? Dennys....IHop.....Friendlys....99.....Uno's.....? No? Didn't think so.
Do not EVER expect corporate to give you a response either. When I called the restaurant here back I was on hold forever, got transferred to someone "who can help" who simply told me that item is discontinued, no idea why, you need to call cop orate. Click. If you dine at these places and have an issue you are SOL because you will NOT receive a response or resolution. I e-mailed corporate inquiring with very specific questions and NONE were answered. Why did they remove the only turkey sandwich from their menu? Did this item not sell? Are you replacing it with another similar item or any version of a turkey sandwich? The response I received was the immediate computer generated thank you someone with respond within a couple days. So yes, a few days later I received a message that was an absolute joke with a simple non-informative statement....."thank you for your comments. We will forward them on to our marketing team. Please contact us if we can assist you with anything else." That is right folks, no answer to an English language QUESTION, not even a personalized response. I am beyond furious at their lack of communication. All I wanted was an answer, even if I did not like the answer. It tells you they don't give a flying you know what about their customers.
I will NEVER be dining here again, have thoroughly advised anyone around town who has asked me about the restaurant to avoid it and will leave this for anyone curious about dining here.
|