I rag a lot on big chains like these in general. That being said, this one is not that bad based on the half a dozen times I've been there.
Good things: The service is pretty quick, no one has ever been rude to me, and today they slightly messed up my order so they gave me a coupon for a free drink. Better recovery than I was expecting from a busy chain with a drive through window.
Mediocre things: #1 The universally high prices. Over $5 for a grande soy white chocolate mocha with no whip? Seriously? #2 The sugar free mint syrup. It's kinda nasty.
Things that are just bad about this place: Drive through line is always pretty long and unfortunately there are two lanes that feed into it right near where they take your order near the back of the building, so the line is actually much longer than it looks from the street.
Overall, it's standard for Starbucks. Nothing outrageously special, nothing ragingly bad.