Today was my first time in this restuarant with a party of eight including myself. I ordered a bowl of pho & spring rolls. The pho didn't have much flavor to it (i've had A LOT better). The spring rolls were a bit smaller than I expected & were a bit bland. Also, the server had repeated our orders to make sure there weren't any mess ups. He ended up bringing us an extra sandwich we didn't ask for.
When it came down to the bill, we had two cards & the rest cash. We asked our server to split our bill & he said it wasn't possible. Wasn't possible?! I took a look at the receipt & noticed it was a printed one & then on the bottom was a hand written gratuity & grand total! What the... I've never seen a partial print, partial hand written receipt before. The server then brought the manager over who then said the same, that splitting the bill was not possible. That their cash registers do not allow them to do that. He then walked away & our party was stuck. While we were deciding on how to pay for the bill, the manager came back a few minutes later & said he could split the bill. All of a sudden right?! After he just told us that it wasn't possible?!
After all of the splitting of bills was situated, I went to the register to pay on my boyfriend's card. He then told ME how much to put down as a tip. Really?! Just because their registers don't have an automatic gratuity set up.
All in all, I felt that this restuarant was about lies & was very unorganized. Personally, I wouldn't come back because of that & its poor customer service.