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  • Last Friday my family & I went to this PF Changs for the first time for my mother in laws birthday. Being newly vegan, my husband & I are limited on our options. We were seated in about 1/2 the time we were told which was super and when I explained my food restrictions the waitress was very sweet and went back to grab a special list of food items. Instead of her bringing out the list the manager Todd came out to us and went over options and even assured us they would cook our food in a fresh pan with new oil etc - which we thought was pretty great! Our order of vegan choices were delicious...however, accidentally the waitress brought out shrimp dumplings instead of our vegetable dumplings and it wasn't discovered until I ate one and was halfway through the second one which might explain why it was extra delicious....(I AM SO SORRY SHRIMP FAMILY -- truly it was an accident) The waitress felt so bad and apologized for the mistake - I am sure this will never happen again...she saw how choked up I was about it - as I was crying for the shrimp a little....but she was so empathetic and took full responsibility for the error and of course later a woman from the back (chef maybe?) came out to also apologize and made us a vegetable batch at no charge...At the end of the dinner, believe me the food for us was great, even for the two at our table that are carnivores they loved their chicken and enjoyed our vegan choices as well. By the time we were done packing up our left overs - Todd came over again and had told us he had taken care of our dinner as well as gave us a card to come back again and try the vegan dishes all over again. We couldn't have been more grateful for the AMAZING service from him as well as the wonderful people that he has on his team. They may not be vegan now...but with that kind of care & compassion...it might be in their future one day. We are now a fan of this PF Changs - I am huge on great service and I felt they completely handled it they way I would have and I am thrilled to see that in a large restaurant chain! Great job!
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