One star for horrible customer service skills and no contact regarding my complaint.
Tl; DR version: chatted with Louis on their website, he told he I would get a call back about a question. No response so I call the store and talk to Miguel who puts me in contact with Rob, a service manager. I leave a message which was not followed up with. I go online and chat with a different rep named Evelyn, who guarantees me someone will follow up with me, which no one did.
Then, a salesman with a middle eastern name (I don't remember it, I deleted the email) and wants to assist me in buying a car.
Are you kidding me? I needed service done, not to buy a car. So I tell the salesman this and guess what, he doesn't respond either.
So I guess no one there cares about my business.