| rev:text
| - Thanks to American Airlines, I had the experience of sleeping on the floor of an airport. Due to weather issues at Charlotte-Douglas Airport, there was a slight backlog on flights. When I landed there to connect to the next flight, first, the connecting flight, which was supposed to leave minutes later, did not show up on the monitors, and the customer service person was very impolite and frustrated when we asked if the connecting flight were boarding, delayed, or cancelled. Also, they didn't even know the flight's status--with computer technology, you would think they could say if the flight had left, were at the gate, or delayed/cancelled.
Upon arriving at the next gate, we were told the flight was delayed by the incoming aircraft not arriving. Eventually, by about 9:30 PM, the plane arrived and the weather was fine. We were told then that once everyone deplaned and the aircraft were cleaned, we would leave (around 10:15 PM). Shortly before 10:15, they started pushing back the time for departure on the screens. Thinking at first it may have been a joke or a glitch, it turned out the flight was delayed until 9 AM the next morning. By this time, most businesses were closed. The only solace offered by their staff was a piece of paper with a customer service number.
The customer service hotline was worthless, and after being on hold for 20 minutes, all we were told was to talk to a representative at the airport. All of them were busy and surly and did not do anything nor make any hotel arrangements for us (or at least find a block of rooms such that we could get a reservation and pay). By the time we learned of American Airlines's incompetence, all of the hotels within a reasonable distance of the airport were booked.
We did not receive any apology, voucher (for the flight or even for breakfast), or any kind of compensation or accommodation due to the "weather" delay; of course, although weather delayed the incoming flight from Boston and the one for the connecting flight to Baton Rouge, the airline held people hostage by first telling people the flight would leave Monday night (albeit late) and then not correcting things until minutes before departure, long after hotels were booked and businesses were closed.
It seems, though, this is just one of worlds of demerits against American Airlines. I hope further air travel is done with airlines other than the incompetent and unprofessional American Airlines.
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