I guess those reviews with only one or two stars might be some exceptional cases of disappointment.
I have not been to this location for decade until today around late afternoon to meet with my ex-colleague. The restaurant was pretty empty. We chose a table beside the window in the sun room to enjoy some sun under the shelter. The server was very friendly and attentive. We ordered a triple smoothy each of our choice with strawberries, banana and pineapples. $3.99 for a smoothy made with fresh fruit and 100% real juice is a fair price in a restaurant with service. The poutine; however, is the worst one I have ever had. I prefer my poutine with cheese curds.
The tables and seatings are comfortable, the place is spacious, a bright sun room area, and big portion of food with fair prices are possible reasons this restaurant stays!