Went here for the first time a couple weeks ago and was pretty disappointed. The bubble tea was okay, but the food and service was poor. The waitress did not acknowledge my husband and I once from the moment we walked in. We sat ourselves and she dropped some menus in the table without saying anything and walked Away. She came back a few min later to take the orders, again not saying anything just stood there with a notepad to write down the order and walked Away. Same thing when she came back to drop the food, said nothing just put it on the table and walked away. If you are working customer service, you need to work. That includes smiling, greeting customers, saying please and thank you. Basic customer service retraining would be a good idea.