We have visited this cheesecake factory multiple times for special occasions or quick lunches through out the years. When we first arrived by spouses asked for a table and we were taken right back to be seated no waiting! The only bad part is we were given a booth. This wasn't a deal breaker for me. We made do with what we were given our server came over put napkins down on the table she brought over cups of water and advised us she would be back momentarily to take our drink order. ..20 minutes later we were still waiting. During this time I witnessed our employee stop at a pos station three different time to talk to 3 separate employees. Finally I flagged her down in the midst of trying to provide our drink order she talked over me to ask if that's all we wanted? We did end up ordering food and it was prepared beautifully. The flavors and textures were amazing like they always are. I was just extremely dissapointed by the customer service. Usually management stops over to ask how everything was and for some reason that didn't occur this time around. It didn't seem paticularly too busy this day. As I advised we (a family of 5) were seated right away and in my opinion if u have time to talk u have time to take orders. I hope our next visit goes better.