The first two experiences were bad (one time they charged the other tables' drink on our table and 2nd time food was undercooked/raw and there were no apologies). Sent an email to the manager and said hope this place makes it, but we've had problems now twice....went back a 3rd time with a party of 6 at manager insistence he would make thins rights. The "manager" is the chef. Although, he was not in the kitchen cooking all night. Service was awful. Forgot to take 1/2 the tables order. Huh? Who does that. Then, asked for bread 3 times, finally got it after speaking with manager. Ordered drinks took 15 minutes to get them. Wine sat in wine holder for 10 minutes until we asked waitress to please open the wine (we would have had we had the opener). Salad never came...waitress just "forgot." Fries were soggy and sent back. Food was awful. Waitress suggested the chicken duo as the "best" on the menu and it was lackluster. Shrimps and grits was not good. Risotto was dismal.
Food the first two times was good with awful service. 3rd time service was awful and food for less than average. If this is how you take care of people giving you a 3rd try ...then, imagine how bad it would be if you were just coming in with then not trying to impress you.
May I suggest getting a real manager and putting your chef in the kitchen...where he belongs. Assuming, he's capable of actually being a chef. And, please chef do not ever admit you are going to Ru San's after work for sushi. That tells me you haven't got a clue about good food.