Overall, I was happy with my experience. I had been shopping for a couch and loveseat in various stores. I found a combo at a competitor location - it was an Ashley couch and loveseat but hundreds less. I asked them about it at Ashley and they agreed to meet the price. During the time I was looking elsewhere, I was told by a guy at The Room Store that Ashley has a 2 their system and they sell their higher end stuff in their actual locations, but sell cheaper knock offs off site. I asked about this and was told that the do have 2 lines, so that was a true statement. I was told that the furniture sold at discounted outlets with the Ashley brand were made in other countries, but the furniture sold at Ashley locations were American made. I was thrilled about this, since this is becoming rare but something I support.
Well, I got my furniture quickly. The delivery guys were wonderful. BUT.....the furniture is NOT made in America, as I was told. It's made in Vietnam! This was either a lie or serious mistake on the part of Ashley and it bothers me. The saving grace is they matched the discounted price, but I didn't get the furniture they claimed was American made. I got the cheaper stuff.