Went here for an oil change. They rotated my tires for also. I noticed when I left my steering wheel was shaky. I was frazzled because I had to get to my Dad funeral the next day and I was just glad to get an oil change so I wouldn't have to worry about it . All went well until I just happen to be sitting in my yard today reminiscing about my Dad and I noticed the back tire is missing a lug but. Like WTF! Picture below. I am beyond upset and now they're closed. I don't even want to have them replace it for fear they will mess up something else. But I am sooooo upset. I guess I'll go online find another and buy it and replace it myself. I bet the others are even tightened now. I'll check that too.