I had AAA years ago in Wisconsin and the service was good. Now in Arizona, I bought a membership for myself, my son's family and my brother for the last two years. All of us had the same BAD experience. I called AAA with a flat tire. I waited 2 1/2 hours and called again. They never showed up after 3 1/2 hours. Same thing happened with my son while he had his one year old in the car with him. I called customer service next day to complain and their attitude was a "too bad" attitude, "it can take a long time usually a few hours"; but when they never show up? and after 3 calls?? AAA is a terrible waste of money. Don't be fooled by customer service replies, they will do nothing for you. They could have offered to remiburse the private tow fees we had to pay. The problem is the PHOENIX ARIZONA Management; other areas for AAA are usually quite good. If you can get coverage via your auto insurance do so; its bad enough to get poor road service, but then to get poor customer service also on the phone is shameful. The CEO or Business management for the Phoenix area is seriously lacking concern with no oversight. AAA used to be a prideful name; Phoenix will change your mind.