The food was AMAZING (per usual). Best pizza and sandwiches on the North side of Vegas.
One thing that was NOT amazing...that would be our waiter. I believe his name was Stirling.
Everything started off okay as he took our order.... but apparently right after that his parents came in to dine as well.(as we heard him mention it to someone). That being said, he spent most of the time sitting in the booth with them. Our appetizer came out and we watched it sit on the counter as I could see his leg and shoe from around the corner at the booth with his mom and dad. 15 mins later, another employee checked the food and the ticket and graciously brought us out our food. Not once did he come over and check on us, although i would have loved some ranch and also a glass of wine. The same other employee came back and retrieved our empty appetizer plate....still no attention from our waiter. I saw him go over and speak to another table, which was conveniently in front of his parents booth, as he did so he had his phone out and was texting as his spoke to the table. (really?!) If he would have done that while speaking to our table I would have send something...but oh wait....he never really came back to our table AT ALL..There was another waitress walking by who graciously asked if we needed a refill of our drinks..since clearly we did and it wasn't going to get done by ''our'' waiter. Shortly after our food was brought out by yet another employee. Still.....not once did our ''waiter'' check in on us. Although he did make sure his parents were getting his full attention. And i get it, it's family and you want them to feel welcomed and enjoy the place you work at but not at the expense of your actual customers. He did ask if my boyfriend needed to ''top off'' on his beverage, but that was also right before he brought us our check. We were there for over an hour and he only stopped by our table twice.
I'm a Client Impact Manager for a 5 star company and I train customer service to my employees daily. I have never experienced such bad service from a waiter and I was appalled at the lack of engagement and attentiveness he showed.
If the food wasn't as good as it is, i'd highly consider never coming back.