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  • I'm only giving one star because there is no option for zero stars! I scheduled 3 days in advance to have my washing machine repaired. I received 3 email notifications, including the day of the service, reminding me of the 3 hour window in which the technician would show up. I was informed that the technician would notify me on the way to the appointment. At the end of the 3 hour window I heard nothing! I called the "customer support" line and tried to speak to a person in the Philippines whose English was barely distinguishable. She notified me that there was a "system glitch" and that nobody was going to show up for the scheduled appointment. I questioned why if I could be reminded three times by email of my appointment time, why I couldn't be notified that my appointment had been canceled without notice. I was told that the system didn't notify the customer support team when an appointment wasn't going to happen. The supervisor who also barely spoke English rationalized that it had something to do with the algorithms as to why I couldn't be notified instead of sitting and waiting for 3 hours. It's no wonder Sears stores around the country have closed or are closing. They could care less about their customers. It won't be long before their repair services go away too.
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