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  • Louise Mueller I joined this club when it opened as Fitness Evolution more than three years ago. Due to numerous medical problems I requested and paid for a personal trainer that would be knowledgeable about how to work with my problems. Every time I turned around my "trainer" left for one reason or another. There were times I only had a trainer for a few weeks. In April 2014, the owner at Fitness Evolution, knowing all about the problems, talked me into signing up for another 36 session and promised he would work with me privately. He kept his promise, and worked with me w/o charge during the times I could be there. However, due to medical problems I missed a lot of time. I was very ill from mid- December 2014 until Feb.2015, and when I returned I was told the gym had been sold. I spoke to a man, whom told me he was one of the owners, and explained all of this and asked for a refund of $1800.00 He asked me to give them a chance, and although I had reservations about it, I thought it would be fair to do just that. I was set up with a personal trainer who was good, but once again my medical problems became worse and I haven't been able to work with a trainer since then. Also, the trainer they gave me told me he wasn't leaving, and you guessed it, he left last week due to management problems. I have requested the refund of the money left, and was told they do not give refunds regardless of the situation. I offered to give them letters from my doctors and PT and was told, their policy is not to refund money. I gave them the chance as requested, the trainer left, and my medical problems continue to get worse so even if he had stayed, I am unable to work with a trainer. They suggested I go to the gym in Gilbert where they have a qualified person that helps people like me in the pool. Why should I have to drive all the way to Gilbert for that when I live directly across the street from the Mesa gym, and why isn't that offered at every gym. There are many folks at the Mesa gym that could use that. I will now contact my lawyer to see about getting the refund. This is a quote from an answer to another question from a representative of Fitness works- "At Fitness Works our members are priority number one. We look forward to serving YOU! " They sure aren't trying very hard for ALL of their members.
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