(written by susan) This is a one-man office and the young man could use some help. We arrived late due to a delayed flight and our car had just been recalled so we were driven 1.2 hour away to another location for another car. We were tired and this was not in the plan but at least we were upgraded without cost and guided back to Cave Creek. It was the best solution to a problem that could not have been anticipated. It is a lot cheaper to rent away from the airport if you have a family member or friend who can get you to/from the airport to Cave Creek (and we did, bless 'em). We would rent with them again.