It's a chain. You know what you're getting. So why write a review? Because they massively screwed up...And management made it right. First let me point out that getting between me and food is not advisable for your health. So when we got sat and waited for over 30 mins for a non-existent server, watching others get seated, brought coffee, orders taken and food served, I was pissed. Like "I came here for food and you're not feeding me" pissed.
I went up to the podium, politely asked for a manager, and while the hostess was busy blowing me off, the manager jumped in with "We'll take care of it." She came over and took our drink order, took our food order, got everything out to us super-quickly, and even comped us a bit. So we walked out of there satisfied with both the food and the service. That takes talent. Nicely done.