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  • First time ever at a Capriottis. I had read how good the sandwiches are. I went in and it looked promising. Excellent location. Great interior: TV's, a chronology of the history of Capriottis, nicely arranged. Lots of choices on the board. I ordered a Veggie Cole Turkey, vegetarian turkey with cole slaw. I asked Davianna if the sandwich included onions and she said no. I received my sandwich, nicely wrapped and taped. Went back to my vehicle and dug in. To my disappointment, not only was the sandwich not vegan turkey, there was no cole slaw and plenty of onions. So I returned and explained, with my receipt, that the order was wrong. To their credit, they apologized, offered me a free upgrade and made me what I wanted originally. After the frustration of feeling that they just didn't pay attention when I ordered, I tried the sandwich and it was excellent. Cole slaw was perfect and the vegan turkey was tasty. And no onions this time. :) Without the trouble, I probably would have given it a 4+. I will definitely try this franchise again.
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