I can only speak to the location on Indian School Rd in Scottsdale, east of Scottsdale Rd. There were coupons in the mail promoting what I gather is a new location. There was no cashier inside, just the guy you meet when you drop off your car. No merchandise to speak of inside which, while that isn't what I go to the car wash for, it felt like a failing company. Sat outside waiting for my car and witnessed what seemed to be a heated spat between two employees but most importantly, they did a truly crappy job. The back of my SUV wasn't vacuumed well at all and no one had gone over the other surfaces to wipe them down. I asked for a cloth to go over them myself which seemed to spur the guy to do a half-hearted wipedown. Mind you, I didn't go for the $5 wash -- I upgraded to the $15 wash and certainly didn't get my money's worth. None of the surfaces in the front of the car, including the dash, the console and the steering wheel had been touched by any kind of cleaning cloth. They cleaned maybe an 18" area of my driver's window but the rest of the windshield wasn't touched. I had to go over the interior and windshield myself when I got home. I paid money for the guys at the car wash to save me a little time, and they didn't. Won't return.