I had a friend go here and love it so I decided to give it a try. I purchased the VIP for $24.99 after an uncomfortable amount of ridiculous upselling attempts. I have leather seats with carpeted wheel wells in the way back. This carpeted area has some dog fur that I told them not to worry about. My main concern was the dirt in my car from softball gear and I had a few rolls of sod that left some dirt crumbs in the rear hatch area (I used two tarps so the sod didn't leave much of a mess). There was also some dirt smudges on the back gate from the sod. The vacuum job was horrible (I was able to brush crumbs off the sea). I miss the days of when they would completely wipe down your car--like the door and it's cupholders. I had streaks of dirt where they wiped down some areas. I was hopefully they'd wipe down some of the dirt on the back gate but I probably needed to upgrade to their super detail and not the VIP for them to come near that. Two stars because everyone was super nice and I was out pretty fast. The upsell guy told me they do over 700 cars a day. Maybe their quantity is taking over their quality.