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  • I had new windows and sliders installed in the spring of 2014 by Master Craftsman and mixed feeling towards them. After several quotes, they were the most expensive, but the only company that would completely remove the original windows from my home built in 1991. I sucked it up and paid $12k to get what I wanted and purchased Milgard windows and sliders. 12 in all, replacing all existing windows and adding one window into a bathroom where one wasn't previously. They were a big upgrade from their predecessors, dramatically increasing insulation in both temperature and sound. Which was FANTASTIC! There was NO noticeable difference in power or gas bills however. This is unfortunate, but acceptable. Where they lose stars is it took about 3 months for the windows to arrive and be installed. Installation was supposed to take one day, but when only two installers were sent, it took 3. Then after about 6 months there was a significant rain storm, where a window had significant leaks. An installer was sent out to fix it, and once finished, he said the window had been poorly taped and sealed allowing water in over the top of the window. He said he would report back to his boss and they would most likely come out and inspect all of the windows. This never happened. About 2 months later, another window leaked during a storm. Which they returned to fix, and found to have the same issue. When asked if they would open up the rest of the windows to fix what I could now only assume was spotty work, they refused. Additionally, they have failed to fix some trimming and finishing errors on the original install, by simply never getting back to me. After spending top dollar, I am left with nice windows but a questionable install. Now every time there is a heavy rain I am compelled to check every window for leaks. I recommend Milgard Windows, but cannot recommend Master Craftsman to install them.
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