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  • The doctor was great, the office operation is a nightmare. Never mind the endless frustration they've caused me, they hurt my son. The doctor prescribed a medication that required pre authorization for our insurance. This usually takes a day or two anywhere else. After weeks of leaving messages and even speaking to her nurse, no action. My 4 mo old son's pain got so bad he stopped eating. My pediatrician saw him and explained that if he had gotten the medicine when it was prescribed this could have been prevented. When I went to the office in person to discover the problem the nurse apologized and explained that she's been especially busy and was "behind" on her preauthorizations. THREE WEEKS behind. Three weeks of suffering and irreversible damage to my newborn son. But there's more! The doctor ordered a barium X-ray for my son and the office called ME to schedule it for a few weeks later. We very painfully fasted my baby prior to the appointment per their instructions. When we arrived for the appointment we found out "someone had made a scheduling mistake". They had no record of his appointment. They offered an another appointment much later that day, because fasting and dehydrating a 4 mo old, sick and screaming baby all day is an acceptable fix to them. Needless to say we won't be back.
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