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| - Raising canes are my daughters favorite place to grab a quick bite. They have the best chicken tenders and lemonade. We live in Aliante, so we were elated when they opened up this location as it is closer to home. I have no complaints at all with their food. The tenders are awesome, Texas toast is delish as well, not to mention their special sauce with the crinkle fries. My problem is that Their staff are not trained or not aware of their policies. I placed an order over the phone as it was for 50 pcs. of chicken tenders and 20 Texas toast. This is for my little girls Christmas party appetizers. I spoke with Johnny who was really nice. He asked if I would pay for it over the phone or when I pick up, and I informed him that I will be there at a certain time to pick up and will pay in cash. He said the he will write up the order and will have it ready at that specified time. Since I was short on time, I asked my daughters to pick it up for me. When arriving there, the order was not placed and my daughter was told that when paying in cash, their policy is that they will only place the order at the time of payment. What the freak!!!! Johnny did not mention that to me. Had I known, I would have paid over the phone. I called and spoke with a really nice lady, Katie, and she told me that Johnny should have mentioned this to me. Where's Johnny??? He was not there Very frustrating. The only reason why I'm giving this store 3 star is because the food is good and my daughters like it. But visiting this place again, not sure. There's always the Centennial location.
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