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| - They really deserve negative stars. Used to love this place and still go if I am desperate but the company are thieves.
I wear a Jobst compression stocking and ordered it via prescription from the Mayfield Drugmart. Before they would order it they made me sign this paper that they said was just an order. I read it and it looked like I was approving an order for the basic Jobst stocking from what I could tell. I had never ordered one via med mutual before and they claimed med mutual said you needed to sign this paper, that it was a med mutual form not a store form. It did have some fine print about upgrades but since I was ordering the basic model it didn't concern me( questioned it and that is what they said)
It literally took over a month to come in( on-line I usually get it within a week but Med.Mutual rep.had said "go to Drugmart"since they didn't accept the place I usually get them). This led to months of dr visits due to the size of the ulcer I had by then. Had they told me it would take that long I would not have ordered from them but that is just the beginning. That literally could have caused me to get my foot amputated though, not an exaggeration and took over a year to get it healed so $$$$$.
I had told her the exact type I wanted, the basic model, stressing repeatedly "not the upgraded model", I even told her what the box looked like so I was sure they would get me the right one( the upgrades are thinner material, basically wear about as well as panty hose, if they get a run are no good anymore and my insurance only pays for 2 per year) So finally it came in. Went to pick it up, they said it was an" improved model" and I needed to pay $70 copay before I could even see it. ( I asked if it was the basic she said" yes but now it costs more"). I should have checked it before I left the store but when I got home guess what? it was the one I told her I did not want.
Called my insurance company to see if I could take it back, they said they should not have charged me anything for it at all as no copay is involved( it's considered the same way as a lab test, you pay via your deductible). Called Drugmart and asked why it cost me $70 co pay. She said it was upgraded with "lace"( no lace anywhere on it) and that is what I agreed to when I signed the paper and blah blah blah. She was so ready with the retort I knew this was not the first time someone had questioned this type of deal.
Not getting anywhere locally so called the home office. SNOTTY woman told me I signed the "Med. Mutual" paper so that is why they are able to charge me anything they want. again from her attitude it's obvious others have complained so it is not an oversight on the companies part, it is an intentional scam.
So basically they charged me double the cost for the item. Again called Med Mutual, there is no form from them like the paper they had me sign, that is just Drugmart's form and way to get you to pay more for the item they are basically double charging via charging you then the insurance company ( they cost about $100 on line). I filed a complaint with the insurance company about them but what does that really do.
Do NOT use this company, they are liars and cheats. They repeatedly lied to me when I ordered the item, picked it up and then called them to question it. They had ample opportunity to change if they had made an error in how they handled the claim. If you use them and get taken, don't say you weren't warned since it is the company policy not the individual store policy
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