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| - I was debating whether to rate them 2 stars or 3. I went with 2 stars because Yelp describes that as "I've experienced better," which is definitely the case here. Upon arrival, I was impressed. The place is sprawled out and looks very elaborate. The lobby is big and inviting, and the front desk staff was very friendly. When I got to my room, my impression immediately changed. First of all, every day I stayed here (4 nights) it took forever to get into my room. The lock was very particular about how slowly you pulled out the key card. Then I went in my room and I thought someone was still staying there. The bed had been made and there wasn't other stuff lying around, but there were dirty towels in the bathroom, there was garbage in the bins, there was an open pack of water, and so on. I called the front desk and they said they'd send someone to clean it up, not change my room. I later realized that they probably didn't recognize that I had just checked in, not coming back to my room after being out all day, and I didn't specifically ask to change rooms, so that's probably at least partially my fault. The room itself was spacious and nice with a balcony (that I never used). They gave me a room with 2 queens though, despite my reservation for a king bed. The housekeeping continued to be a problem though. The first day I came back, they put the sheets properly on the bed, but the pillows that I had set aside were not replaced. Also, they didn't replace the soap in the bathroom and one of the towels had brown spots on it. Also, the other bedsheets had spots on them. Fortunately this got better over time and my bed did get made properly and clean towels were delivered. They fixed the shower drain upon my request (it was all clogged up). The breakfast buffet was pretty good, but I was tired of eating the same thing every morning after 4 days.
Like I started with, it wasn't a terrible experience, but I've definitely had better (in fact, just last week, my stay was far more pleasant at another hotel). I don't plan to come back here.
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