The absolute worse experience!! as a new gold member I expected to have a streamlined process. Instead I was bounced back and forth several times from counter to counter, then after they finally located the car they had the gas marked incorrectly. 40 minutes later i finally leave and on my travel back the car dings the whole way home that there is no oil! are you kidding me! I finally hear from someone today after leaving a voicemail at cleveland airport for someone to call me back (still waiting by the way) only for her to tell me they have no regional manager and I'll have to wait 48 hrs for a supervisor to respond. it's been almost a week already! worse experience EVER going back to AVIS! the only reason i gave a 2 star is because at least they were pleasant. lacked organization completely thought