Same as the other reviews - charged 50 bucks for missed appointment even though we called 30 hours ahead, we called 22.5 hours ahead of their opening time of 9am and I was curtly informed that it would go right to collections. This despite the fact they've kept me waiting literally for an hour or more for my own appointments. Two stars simply because Dr. Sand himself is a good doc, obviously knows his stuff, and helped me through a difficult time. Zero stars for the office staff & policy. They shouldn't be taking advantage of patients like this, I've never seen anything like it.