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| - The AC started blowing warm air so we call the Home Warranty Company, OneGaurd.
They sent out AZ Trade Masters who took a look and said that the freon was a little low and that the coils were 40% dirty. They added a little freon and recommended the coils be cleaned and that it would cost $600 to do so and made it clear that it needed to be done sooner than later. The next day, the AC magically started leaking into the house. I called OneGuard to let them know and also called AZ Trademasters to let them know and ask if they would please go back and check it out since they were the last ones to touch it. They then informed me that they would not touch it unless the coils were cleaned for $600.00. I called OneGuard back again and of course they don't pay for cleaning coils, but they also said that they don't even recommend cleaning coils at 40% as it's of no concern and that they MIGHT recommend it if they were AT LEAST 50% dirty. OneGuard said they would send them back out so i figured it would be taken care of. (by the way, at this time i'm on vacation with very little cell service for making these calls back & forth to the trade co. & OneGuard). The initial visit from AZ Trademasters was on a friday, they couldn't do anything until satuday. leaking on sunday. It wasn't until monday that OneGuard said they would send them back out. On Wednesday i find out that NO ONE had been back out to check out the leaking AC so now water has been dripping into the house for 4 DAYS!! I called AZ Trademasters, they said they made it clear they wouldn't go out unless the coils were cleaned first. I called OneGuard, who had said they would send them back out on Monday.... I asked what happened and they had no explanation, so i insist we get a second opinion so they send out another company for thursday or friday. In the meantime, i call up an AC company that i've used for years, Xtreme Services to get their opinion. They said that 40% dirty is not even an issue. The second opinion company that was sent out obviously didn't want to get involved, said the overflow pan was overflowing but yet didn't do anything to relieve it, just said yep, its overflowing and that it would cost just as much to empty it as it would to clean the coils as if were some huge deal. So, i'm of course furious with this fiasco and water leaking into the house for a week now damaging the ceiling, walls. In order to get something resolved, i called Xtreme Services that I've used for years, they go out, empty the pan, clean the coils (which they said were only 20% dirty on one side and MAYBE 40% dirty on the other, but i had them clean them anyway) and charged me $275!!!!! Not $600 that the other 2 companies wanted to charge just for cleaning the coils. And, Xtreme services said that the drain pan was over flowing because there was a piece of insulation magically clogging the drain outlet.....what a coincidence. DO NOT TRUST THIS COMPANY. If your warranty company wants to send them, ask for a different company.
And then of course, OneGuard does not want to take any responsibility for the water leaking for a week into the house because the company they used refused to follow up and they dropped the ball once they knew they wouldn't go back out and just left it. No initiative to try to get someone else out until I called them back days later to check on it.
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