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  • I really hate to give them the one star because up until this stay they were our favorite hotel. We paid extra for one of their upgraded rooms. We found a cockroach in our bathtub. We called and they said they would move us to the same room on another floor but not with the same view. We opted to stay because we had already unpacked but please have someone clean the room. Later that day my son took off his shoe and we realized that he had had a roach in his shoe! We went to the front desk this time. We moved rooms cause the kids were freaked out but we were downgraded to a unremodeled room and we had to go twice to get one night comped! One of the managers was incredibly rude to my husband even implying it was us. The second manager was the one to comp one night but here we sit in the downgraded room after moving everything! Horrible customer service. We are pearl mlife members and this is just sad. If my kids didn't love the pool so much we would have moved hotels.
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