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| - If I could give NEGATIVE stars,I would! One of the worst dining experiences I have had in a long time!! Very disappointed in Romano's.
Right from the moment we walked in, hostess said it would only be a few minutes --no problem, EXCEPT that I counted at least a dozen empty tables & those were the ones I could actually see. While waiting, the kitchen staff proceeded to slam pots & whatever else at a deafening sound to where we could not hear ourselves talk. Do they not realize that they are open to the dining area?
While being seated I commented to the hostess that the place seemed disorganized. She said they had a new manager who didn't know the routine yet AND they weren't expecting the winter visitors so soon. REALLY? Are you stupid? IT'S NOVEMBER??? I didn't need to hear this and found it unprofessional.
We waited 10 min before anyone noticed us. A waiter came over and took drink orders, which we received quickly, but no sugar or silverware. We were ready to order but could not get the waiter's attention. I got up and found silverware and sugar on my own. Finally, our orders were taken but no bread. After 20 min I got up and went in search of the guy wearing a tie, who I presumed was the manager. I told him "20 min and no bread"! He brought us some about 5 min later. Our drinks were never refilled or even asked if we wanted them refilled!
When dinners were served, waiter did not offer ground pepper or grated cheese. I got up AGAIN, (at this point they may have thought I worked here), and tracked down a grated cheese caddy that had been left on a sideboard. Now the waiter shows up to see if we wanted grated cheese!
The meals were delicious but we had to contend with loud music which made it impossible to converse. This is a ITALIAN restaurant --- why not play some pleasing Italian tenor music instead if something we would find at a club. We were not planning on dancing on the table. Again, no drink refills, even though our glasses were empty at this point.
I could watch our waiter run to tables all over the restaurant which made no sense to me. The wait staff did not look particularly happy and appeared instead like they were just racing through the motions to get through the night.
We needed take home containers and waited another 15 min (at this point I was timing everything). Finally, the waiter brought them and said they ran out of take-out containers and had to buy some at Pei Wei. ????? Is this supposed to be funny? They were pitiful containers too.
(SIGH). We didn't want to take a chance of the waiter disappearing again so we asked for the bill at this time also.
I guess the bill was also manufactured at Pei Wei. Guess again --- another 15 min to get the bill and when the server brought it over, he brought new glasses of iced tea!!!! At this point we thought it was just comical.
Instead of waiting again, we tracked down the waiter to pay the bill.
Could not get out if there fast enough. We wished 'good luck' to everyone waiting to be seated (again, with lots of EMPTY tables).
This location needs HELP FAST! The GM needs to get his/her butt in here and TRAIN. This experience seemed like a place that is on the verge of closing. Don't they realize that there is tons of competition in DESERT RIDGE? No one needs to put up with this.
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