First off, yes.....it was a Saturday at 11am and very busy. I've been to many different very busy locations before, but waiting 25 minutes for 1 drink is ridiculous. There seemed like there was confusion on previous customers orders concerning what they had, and what they ran out of, so orders had to be redone causing delays. The people working there were apologetic to everyone, and I believe their sincerity, so the 1 star review was more for the extreme wait time rather for their customer skills. Still.....I could of had a good meal at countless restaurants along with a similar drink for the same time I waited for 1 simple Frap.