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  • My husband and I are new to the area and are in search of great places to eat. Unfortunately, Quaker Steak & Lube is not one of them. The customer service was abysmal. We walk in and ask to be seated outside, as it was a beautiful day. We were told its first come/first serve and walk ourselves out there. We found many empty tables, but had to search for one that didn't have crumbs on it. They were bussed, but just not very well. We sat there for about 10 minutes...no one has even acknowledged us. There was a waitress who has been by the table next to us several time, but never said anything to us. Then the bartender comes over to us and brings us menus and takes our drink order. About ten minutes later he asks if we wanted to order food. There were bugs (fruit fly size) flying around...and after my husband pulled several out of his beer...he looked down and had 4 more in there. We decide we'd rather sit inside. My husband walks over to the bar tender and requests a table inside. The bar tender turns to someone who looks like she may be a manager and she directs us to talk to the hostess to be seated inside. The person who was bringing our food out hears this and offers to find a table for us. We are seated and our food is delivered. They were nice enough to split the burger and onion rings for us, but the burger was just above room temperature. It was still yummy, just would have liked it to be warm and hot off the grill. Maybe I expected too much. The onion rings were very good...the wings were decent. If it weren't for the terrible service, we would have definitely given it another shot. Every single employee in that restaurant looked very unhappy. No smiles at all. Nobody was friendly. It was kinda depressing. There are just too many other choices in the Madison area to treat customers like this.
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