We stayed at the hotel during our vacation to Phoenix and we knew ahead of time that it was a student-run hotel and restaurant but we would have hoped for more guidance for the students. Both times we went here, we were forgotten and both times we were seated at tables that had not been bussed or cleaned. The restaurant wasn't particularly busy either time we were there but the students tend to gravitate to tables with other students and stand around to talk to their friends neglecting their other customers. When we finally did receive our food, it was dry and flavorless. I ordered the pesto chicken sandwich and it had obviously been sitting in a window waiting for the server to pick it up for a while because the chicken was dry and had very little pesto sauce on it. Our drinks weren't refilled until the server brought our bill and asked if we wanted more water. We said yes please and she never brought more water. Lunch service for two people from when we were seated until we had paid was an hour and a half.
We waited a few days and decided to give dinner a try thinking maybe it was just that server or just an off day. We went for dinner earlier than the dinner rush we had observed while staying at the hotel. Once again we were forgotten and it took 35 minutes for someone to come bring us water. We ended up leaving because we were starving and neither our server or any other server was in sight to place our order. Would not recommend to anyone unless they had no interest in leaving campus and weren't particularly hungry.