Have been using TLC for the past year and could not be more satisfied. Process starts with an in-person consultation that goes over the details of the services provided. There is a lot of paperwork to fill out, but it's important as you will be trusting TLC with your pets (if any details are left out, they will default to what's best for your pet). Scheduling is as quick as a call/text/email. Margie and team have always been accommodating to our requests (given enough lead time). The best part of the whole service are the detailed notes left after every visit (who played/who ate/who to watch out for). Highly recommend if you're in the service area and are looking for someone you can trust!