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  • Went here for the first time & will certainly be the last. Arrived at my appointment on time. Had to wait 15 minutes before beginning my partial highlights & cut. Frank was the person doing my hair. We went over what I wanted & he began. He used bleach for my highlights which is fine however - it was over processed. He brought over this janky hair dryer to heat my foils. I had to lean back while sitting upright with a cricked neck for 10 minutes. He never once asked if I was comfortable which I'm sure by looking at me it would've been pretty obvious. Oh then the cut began. Just needed a trim & I got barely that. Oh now the blow out - used his hands to straighten my naturally curly hair. Yea I left there looking like a 5 year old did my hair. Frank had no customer service skills what so ever & I was truly disappointed. I've gotten better service at Fry's! The woman next to me was getting her hair blown out & it looked good. I got the schlep style I guess - maybe because I had a groupon? Frank should stop doing hair, his skills are dated & I will never visit this place again. Caution people.
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