| rev:text
| - I have been to the Ale House once before a few years ago, but I only had drinks. I rarely go to Town Square so it is just not on my list of places to go. We had friends in town that were staying at South Point so Town Square was a good middle. Honestly, we would have went to Yardhouse but that is were we went the last time they were in town.
We had a drink at the bar while we waited for our friends. Good quick service. When they got there we got seated right away on the patio. The server was good and attentive. I asked for the misters to be turned off and it actually happened. He wasn't overbearing as we sat and caught up with each other before even looking at the menus.
The kitchen staff was another story. My BF's potatoes and one of our friends sweet potato fries were cold. My BF's potatoes were ICE cold, like they just came from the fridge. He got salmon, defifnitley not the way they are suppose to be. We never say anything about mistakes, we typically can suck it up and take one for the team. However, kitchen rule #1! Serve hot food hot and cold food cold! The server was nice about taking it back and when he came back to check on us before it was ready he said that the manager would be bringing it out. (Our firends fires were not ice cold but not hot and she choose not to say anything) When the manager brought it out she waited for my BF to take a bite of it...ackward. So cut to the check, not only was nothing compensated for the trouble(my BF got his food as we all finished ours) we were charged twice for it!
I get it, it has to be rung in again for it to be comp'd off but in my experiance the manager has to remove that from the bill once it's gone through to the kitchen, her bad! We didn't realize this until after we had the credit card rang, which the server said there would be a hold on the card. Not sure about that as all POS systems and banks act differently towards this kinda of change but if that's how theirs is, oh man. What did we get for this? One free beer. I wasn't expecting any free even after cold potatoes. But oh my, it took too long to get the food back and they screwed up the bill. I was embarrassed because my tablemates totally blamed the server! UGH! Not competely his fault. Besides the kitchen, it was the runners responsibility as well. Was the plate hot for hot food, nope. Hey Chef this shit's cold! Problem caught and fixed.
Overall, the food was decent and the sangria was pretty good. But still not on my list of places I would visit first.
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