My husband and I stopped in this store while visiting the Outlets at Anthem on Veteran's Day, November 11th. The customer service is exceptional. I was greeted by a nice sales associate who asked if I needed anything and gave me good pointers about the purses I was looking at. I browsed around and found a purse I liked. The sales associate made sure everything was good and asked if I needed anything else. She then met another sales associate who took my purchase to the other side of the store where the register's are located. The sales associate was very pleasant and we received an additional discount because my husband is a Veteran and retired from the Navy. The whole experience was easy. I would recommend this store if in the market for something Coach.