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| - I've moved around a lot, and I've had just about every major cable company out there. COX is the worse I've ever had. Customer service doesn't exist. Install was supposed to be free, but the jerk on the phone said that I should be able to install it myself.
BTW: I'm not a techy person, and I told him this, but he pretty much refused to send an install tech, and told me I had to do it myself, to go to the store and pick up the equipment. So I go pick up the equipment, get it all set up, as directed. The master bedroom cable outlet doesn't work. Oh that will be $75.00, but if they had actually come out for the install, it would've been free. Another problem arose, Oh that will be another $75.00. I said, "No." I had Geek Squad come out and fix everything.
Then I start having outages EVERYDAY, loss of internet and cable, and a lot of pixalization (screen freezing and digitizing little boxes). A neighbor had put up a flyer saying he was having problems with COX, but was told by them they wouldn't check it out unless they had more complaints, but they had given him a credit for bad service. So I called, and the jerk said if I wanted someone to come out it would be $75.00.
I cancelled my service, and went with Direct TV. I'd heard both bad and good things about them, but I figured they couldn't be any worse than COX. So far, so good, about six months with them so far. Unfortunately, still haven't found good internet, I switched to Century Link, and they SUCK as well.
Another weird little tidbit, every single time I called, it was like I got the same jerk who was very rude with attitude. I must of called at least five times.
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