I love Nékter but your customer service is garbage. Twice in two weeks I've driven 20 minutes to your location and have been told that you didn't have the items to make my order. I give you my contact info through the app, why can't I be contacted when you can't execute my order?
(This also happened at the chandler location last week which brings the grand total to three orders in two weeks that I was not able to pick up. I'll give a separate review of chandler's store but these are the facts.)
Your location is in no way convenient but I love the products you sell so I'm willing to put up with the journey. Get your act together and improve your customer service. Contact a customer when you realize you can't fulfill their order, pretty basic logic for your industry. I'm not trying to be "that" customer but the frequency of this issue is a cause for concern.