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| - As a business customer, I present more challenges than your typical residential customer. I have issues where work can only be scheduled at specific times, and I have to coordinate with various interested parties - as my compressor units are actually installed in a parking garage, over reserved parking spaces, with the cooling units inside a server room. I have to coordinate between the owners of the spaces, the building engineer staff and the technicians actually performing the work, not to mention my own schedule.
Initially, there were some issues with the first technician that came to do the work and he did not complete the job. I contacted Goettl about my dissatisfaction with his performance and the people on the phone didn't really seem to care much. I was, however, able to eventually get a different technician to come out to complete the work. It took several tries to get the work scheduled that needed to be done, and there were some conflicts encountered, but ultimately the work was done to my satisfaction.
Frank was the technician that finally completed the work for us, and he was a great guy - he understood the problems and worked with me to get my units taken care of, I would recommend Frank for any business customer, he knows what he is doing and he gets the job done competently and quickly.
As a credit to Goettl, I was contacted about my initial dissatisfaction with the work and they offered to refund the cost. I appreciate that Goettl stepped up and offered to back up their "Satisfaction Guaranteed" offer. I am in fact, satisfied with the work and clearly Goettl cares that their customers are happy with the results.
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