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  • I scheduled AND PAID THE DEPOSIT FOR a security installation. Nick Vara took $1807 from me on Sep 1st as a 50% deposit. We modified the installation which added to the cost. On Sep 18th, I paid his son Nick Jr another $675 as a 50% deposit on the modified work for a total deposit of $2482. I contacted him on the 22nd to confirm installation for the 23rd. He said the part had not come in and we would reschedule for the 30th of September. I communicated on the 29th, on the 30th, and again on October 2nd. On October 3rd he finally responded to tell me he would call me later in the day. He never called me. I called him repeatedly every hour for several hours on October 4th. Finally later on the 4th I received a call from his son Nick Jr, who told me dear old dad was in the hospital and that he would be picking up the project. Nick Jr told me he will get everything straightened out. I expressed my concern that this whole thing had the scent of a scam, but he assured me that they are not scam artists. He told me that the number is his and I could call him any time. What he did not tell me is that he would not be answering my calls any more. Ultimately I had no choice but to demand a FULL REFUND. On October 7th Nick Sr told me he would take care of my refund "next week" as he was to be discharged from the hospital on Monday. He stated, "There's not much I can say. You are completely in the right here. Just a bad situation on my part here and I dropped the ball." I let the week pass without any further demands since it was his timeline he gave himself. Sure enough the entire week passed without so much as a peep from either of them. I contacted them again yesterday stating that their conduct in this matter has been both irresponsible and reprehensible. I again demanded a full refund and that they give this matter their highest priority as I am an extremely dissatisfied customer. I even offered to pick up the refund. NOT A WORD FROM EITHER OF THEM MORE THAN 24 HOURS LATER THEY HAVE TAKEN ALMOST $2500 IN DEPOSIT AND I HAVE HAD TO CHASE THEM FOR A MONTH AND THEIR ONLY RESPONSE IS RADIO SILENCE. I have never left a negative review. But in this case, I feel a need to protect any potential customer from these scam artists. I have the text messages to prove it Update. As of 18 Oct Nick Jr has decided to block my number rather than take my calls. I know this bc I called him from a different number and it rang as normal. But when I called from my original number it rang once and went straight to voicemail. These are the facts, void of opinion, and they cannot be disputed.
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